Matthew Xu

• Key Responsibilities:
  • Define and prioritize requirements, manage and communicate the technology plan
  • Oversee all aspects of technical architecture including resource planning, implementation, and support
  • Design platform integrations with new and existing partners following industry best practices
  • Manage deployment of platform enhancements in conjunction with product releases and sales initiatives
  • Be a key resource on platform architecture and system integrations
  • Manage third-party resources, partners, and vendors to meet project goals in conjunction with senior leadership
  • Develop and oversee Helpdesk support and user training with a focus on educating and empowering teams, while meeting agreed upon SLAs
  • Identify, implement, and support corporate technology practice including areas such as Unified Communications, File Sharing, Voice Network, Computing Equipment, Internet & Network (Cisco, Juniper, Checkpoint, etc.)
  • Management of technology budgets and resource procurement
  • Ensure projects follow a standard project plan including stakeholder analysis, requirements gathering, development, communications plan, training plan, measurement plan (when needed), rollout, and debrief.
  • Responsible for providing IT services/supports timely with high quality to all users across GC by leading and managing an effective IT support team (Active Directory, DHCP, DNS, SCCM, Lotus Notes, etc.)
  • Providing the innovative IT solutions basing on deep understanding of business requirements.
  • Liaise with all relevant stakeholders and counterparts to ensure IT infrastructure capacity and performance effectively support business needs at each GC locations.
• Major projects:
  • Regulatory projects:
    • China regulatory reporting system change (2015)
    • China National Advanced Payment System setup (2013) – (Oracle 11i, IBM Websphere, Suse Linux)
    • China regulatory infrastructure segregation project (2011)
  • New office/Technical centre setup:
    • Beijing branch (2011) and Shanghai Free Trade Zone Sub-branch opening (2014) – (Vmware ESX & Citrix XenDesktop)
    • Shanghai branch relocation and Hong Kong branch extension (2013)
    • China Disaster Recovery and BCP setup (2011)
  • Application and Infrastructure projects:
    • China Virtual Desktop Infrastructure (VDI) and its on-going performance improvement, maintenance and upgrade (2011-2015) – (Vmware ESX & Citrix XenDesktop)
    • China remote access reform to the regulatory systems (2015)
    • Asia core banking legacy platform and interfaces enhancement (2014-2015)
    • System roll-out: Microsoft Exchange Outlook (2014); Shanghai IPC (2013); FX Calypso System and the related FX reporting changes (2013)
    • Standardising systems and processes across Greater China branches (2014) – (Microsoft Sharepoint)
    • Infrastructure setup: China Bond roll-out (2014) and AUD/CNY Market Maker FX (2013)

On site: 2008/05 – 2010/12 Italy Unicredit Group S.P.A Shanghai Branch

• Key Responsibilities:
  • Managing IT support desk effectively to ensure services are consistently provided in a quality and timely manner.
  • Ensuring that the system operational routines meet the agreed service standards.
  • Identifying specific business requirements by collecting feedback from local users and regional system support team and initiating the technical change requests.
  • Coordinated with regional support team for any core-banking system changes and on-going upgrades.
• Major projects:
  • Supporting IS (Exchange server, ISA, DC, etc.) go-live in Great China (2009 – 2010)
  • Implementing Oracle DB (RAC, Data Guard, RMAN, etc.) go-live in Great China (2008 – 2009)
  • Great China User Domain migration and enhancement (2008)
  • Supporting new core banking system go-live and on-going maintenance (2008)
  • Conducting system integrated testing (SIT) and deployment of HP UNIX Mini-computer (2008)

On Site: 2007/08 – 2008/5 Starbucks Enterprise Management (China) Co., Ltd.

• Key Responsibilities:
  • Documenting technical specifications and procedures/manual to support new system implementation.
  • Preparing technical proposals to support and enhance business development.
  • IDC IT/IS system support and maintenance.
• Major projects:
  • Symantec Endpoint Anti-virus Delivery to support all chain shops in China (2008)
  • 3rd Party Logistics ERP Upgrade and Deployment (2008)
  • China Head Quarter IDC setup (2007)

• Key Responsibilities:
  • In charge of IT helpdesk to support the local users.
  • Coordinating with regional IT counterparts for system implementation and project delivery.
  • End-to-end local PRC IT system design, development, implementation, maintenance and trouble-shooting, etc.
• Major projects:
  • Symantec Endpoint Anti-virus Delivery to support all chain shops in China (2008)
  • 3rd Party Logistics ERP Upgrade and Deployment (2008)
  • China Head Quarter IDC setup (2007)